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Stitch

Internal Errors Affecting Extraction Jobs and Authentication

Partial outage Lasted 1h 11m · started · Stitch's page

Level
confirmed
Worst impact
Partial outage
Components
api.stitchdata.com, app.stitchdata.com
Down Index
32of 100

What to do

  • Check whether you use Stitch api.stitchdata.com, app.stitchdata.com. Check your stack

    Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.
  • Confirm your retries, queues and scheduled jobs caught up after the 1h 11m it lasted.

    Anything that failed between 2020-10-20 17:15 UTC and 2020-10-20 18:27 UTC may need a replay.
  • Subscribe to Stitch's feed to hear about the next one first. RSS feed

    https://down.guide/feed?provider=stitch works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Stitch 3

  1. investigating

    We're currently investigating an issue causing 401 errors to be returned by Stitch during processes like extraction jobs and the re-authentication of new or existing integrations.

    provider

  2. monitoring

    We've corrected an issue stemming from a recent token change that had disrupted communication with some aspects of our infrastructure. Subsequent extraction jobs and authentication attempts should complete successfully.

    provider

  3. resolved

    The rate of 401 errors has returned to and remained at normal levels, and subsequent extraction jobs and authentication attempts have completed successfully as expected.

    provider

Reports count in aggregate; nothing about you is shown.

Corrections

None so far.

Something wrong on this page? Report an error or send us a note. Every fix is listed here.

Questions about DWN-f6b3b536dc

Is Stitch still down?

No, this incident was resolved 2020-10-20 18:27 UTC. For Stitch's live state, see https://down.guide/stitch.

How long did it last?

1h 11m, from 2020-10-20 17:15 UTC to 2020-10-20 18:27 UTC, by the times Stitch posted.

What was affected?

Stitch named api.stitchdata.com, app.stitchdata.com.

What caused it?

Stitch hasn't published a root cause. If it does, it shows here.

Where does this come from?

Stitch's official status page, https://status.stitchdata.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.