# Internal Errors Affecting Extraction Jobs and Authentication

- Provider: [Stitch](https://down.guide/stitch)
- Level: confirmed
- Impact: Partial outage
- lasted 1h 11m
- started 2020-10-20 17:15 UTC
- api.stitchdata.com, app.stitchdata.com
- id: DWN-f6b3b536dc
- Official page: http://stspg.io/7mnwf1p51ppf

## Updates from Stitch
### 2020-10-20 17:15 UTC: investigating
We're currently investigating an issue causing 401 errors to be returned by Stitch during processes like extraction jobs and the re-authentication of new or existing integrations.

### 2020-10-20 17:21 UTC: monitoring
We've corrected an issue stemming from a recent token change that had disrupted communication with some aspects of our infrastructure.
Subsequent extraction jobs and authentication attempts should complete successfully.

### 2020-10-20 18:27 UTC: resolved
The rate of 401 errors has returned to and remained at normal levels, and subsequent extraction jobs and authentication attempts have completed successfully as expected.

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