# Data retrieval issue in US-East

- Provider: [Stream](https://down.guide/stream)
- Level: confirmed
- Impact: Degraded
- lasted 4h 9m
- started 2026-08-05 17:05 UTC
- us-east
- us
- id: DWN-0ad15c4094
- Official page: https://stspg.io/7lgh7s5cm0pl

## Updates from Stream
### 2026-08-05 17:05 UTC: investigating
We are aware of an issue affecting data retrieval for a subset of Chat customers located in the US-East region. Affected customers may see errors or empty results when retrieving messages from channels. Our engineering team is investigating.

### 2026-08-05 21:08 UTC: identified
The issue has been identified, and our engineering team is working to restore the data to its original state.

### 2026-08-05 21:14 UTC: resolved
The incident has been resolved.

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