# High error rate on Chat and Video API service in ohio region

- Provider: [Stream](https://down.guide/stream)
- Level: confirmed
- Impact: Degraded
- lasted 9m
- started 2025-09-23 19:38 UTC
- ohio, Joining Calls, Recordings +1
- id: DWN-74f89e2547
- Official page: https://stspg.io/vm0cqddyqhj4

## Updates from Stream
### 2025-09-23 19:38 UTC: identified
One of our shards in the ohio region is experiencing an issue with the underlying database storage. Our team is actively working to restore the service.

### 2025-09-23 19:44 UTC: monitoring
A fix has been implemented and we are monitoring the results.

### 2025-09-23 19:47 UTC: resolved
This incident has been resolved.

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