# Video - high error rate on Join call API (Mumbai)

- Provider: [Stream](https://down.guide/stream)
- Level: confirmed
- Impact: Degraded
- lasted 4h 9m
- started 2025-03-31 13:39 UTC
- Joining Calls
- apac
- id: DWN-78da14a06e
- Official page: https://stspg.io/msnts153nt6k

## Updates from Stream
### 2025-03-31 13:39 UTC: monitoring
Between 12:35 and 12:51 UTC, our API layer experienced a downtime in the Mumbai region due to increased system load. We are currently investigating the incident and implementing a patch. During this time API requests to join calls returned a 5xx response.

### 2025-03-31 17:48 UTC: resolved
Our team deployed a patch to the affected system and the incident has been resolved

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