# High error rate on Chat API service in us-east

- Provider: [Stream](https://down.guide/stream)
- Level: confirmed
- Impact: Degraded
- lasted 1h 52m
- started 2025-04-16 19:25 UTC
- us-east
- us
- id: DWN-8b7d87f436
- Official page: https://stspg.io/pc74hj85nz39

## Updates from Stream
### 2025-04-16 19:25 UTC: identified
One of our shards in the us-east region is experiencing an issue with the underlying database storage. Our team is actively working to restore the service.

### 2025-04-16 21:02 UTC: monitoring
The issue is being resolved, and our team is closely monitoring the database.

### 2025-04-16 21:17 UTC: resolved
This incident has been resolved.

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