# Missing or delayed SMS OTPs

- Provider: [Stytch](https://down.guide/stytch)
- Level: confirmed
- Impact: Degraded
- lasted 0m
- started 2026-10-22 16:00 UTC
- Message deliverability
- id: DWN-4d428660ac
- Official page: https://status.stytch.com/incident/cmvjtpi4g00k71ms0l3d7zqcu

## Updates from Stytch
### 2026-10-22 16:00 UTC: resolved
Type: Incident
 Duration: 2 hours and 29 minutes
 Affected Components: Message deliverability
 Oct 22, 18:29:01 GMT+0 - Resolved - This incident has been resolved. Oct 22, 18:15:39 GMT+0 - Monitoring - We've failed over to our secondary messaging provider and are monitoring deliverability rates. Oct 22, 16:00:12 GMT+0 - Investigating - We are investigating missing or delayed SMS OTPs from our primary messaging provider to VOIP phone numbers.

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