# Inability to load frontend script from Cloudflare custom domain

- Provider: [Stytch](https://down.guide/stytch)
- Level: confirmed
- Impact: Partial outage
- lasted 0m
- started 2025-11-18 11:30 UTC
- Device Fingerprinting
- id: DWN-7e76b9b34a
- Official page: https://status.stytch.com/incident/cmi6np63m00t0ekn395p7bgpy

## Updates from Stytch
### 2025-11-18 11:30 UTC: resolved
Type: Incident
 Duration: 1 hour and 40 minutes
 Affected Components: Device Fingerprinting
 Nov 18, 12:10:00 GMT+0 - Resolved - During \[Cloudflare's 2025-11-18 incident\](https://blog.cloudflare.com/18-november-2025-outage/), loading of Device Fingerprinting's frontend script was inaccessible for customers using a custom domain powered by Cloudflare.
Any client that normally would have been fingerprinted during this time would have failed to do so and received no telemetry.
Clients that had already loaded the script before this time period were unaffected. Nov 18, 11:30:00 GMT+0 - Investigating - We are currently investigating this incident.

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