# Elevated error rate in API

- Provider: [Stytch](https://down.guide/stytch)
- Level: confirmed
- Impact: Partial outage
- lasted 0m
- started 2025-11-18 11:30 UTC
- Test API, Live API, Javascript SDK
- id: DWN-ad78f56bb8
- Official page: https://status.stytch.com/incident/cmi4jnk9j0003hilezbsh2r0k

## Updates from Stytch
### 2025-11-18 11:30 UTC: resolved
Type: Incident
 Affected Components: Test API, Live API, Javascript SDK
 Nov 18, 12:10:00 GMT+0 - Resolved - During \[Cloudflare's 2025-11-18 incident\](https://blog.cloudflare.com/18-november-2025-outage/), Stytch's services continued to operate as normal.
However Stytch customers that use Cloudflare in their own infrastructure may have seen their requests to Stytch, either client or server side requests, fail to make it to the Stytch API, thus causing their auth flows to fail.
Though the Cloudflare incident did not cause any downtime in Stytch services, due to the popularity of Cloudflare, we've created this incident for posterity for customers investigating downtime in their own systems. Nov 18, 12:01:00 GMT+0 - Monitoring - Services are recovering in the upstream provider, Cloudflare. Customers may continue to observe higher-than-normal error rates if they utilized Cloudflare in the meantime. Nov 18, 11:30:00 GMT+0 - Investigating - We are currently investigating an increase in errors in the Stytch API due to impact from an upstream provider outage.

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