# Elevated SMS OTP errors/ delays

- Provider: [Stytch](https://down.guide/stytch)
- Level: confirmed
- Impact: Partial outage
- lasted 0m
- started 2025-10-20 16:57 UTC
- Message deliverability
- id: DWN-b3fc82051e
- Official page: https://status.stytch.com/incident/cmgzdh3ty05sszejad6bwsml3

## Updates from Stytch
### 2025-10-20 16:57 UTC: resolved
Type: Incident
 Duration: 3 hours and 39 minutes
 Affected Components: Message deliverability
 Oct 20, 18:40:00 GMT+0 - Resolved - This incident has been resolved.
We experienced elevated SMS OTP errors and delays, affecting roughly 9% of all messages and about 14% of SMS and WhatsApp messages. Oct 20, 18:38:00 GMT+0 - Monitoring - The SMS OTP errors have subsided. We will continue to monitor the situation while our primary messaging provider investigates the incident. Oct 20, 16:57:00 GMT+0 - Investigating - SMS OTP error rates and delays are currently elevated due to an incident from our primary messaging provider (related to AWS outage). We're assessing whether it makes sense to switch to a backup provider.

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