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Substack

Increased error rates

Partial outage Lasted 1h 2m · started · Substack's page

Level
confirmed
Worst impact
Partial outage
Components
Substack publications, Writer dashboards, Email delivery, Subscription invoice processing, Substack.com, Push Notifications, Custom domains
Down Index
47of 100

What to do

  • Check whether you use Substack Substack publications, Writer dashboards, Email delivery, Subscription invoice processing and 3 more. Check your stack

    Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.
  • Confirm your retries, queues and scheduled jobs caught up after the 1h 2m it lasted.

    Anything that failed between 2025-04-29 18:15 UTC and 2025-04-29 19:16 UTC may need a replay.
  • Subscribe to Substack's feed to hear about the next one first. RSS feed

    https://down.guide/feed?provider=substack works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Substack 8

  1. investigating

    We are currently investigating this issue.

    provider

  2. investigating

    This issue is causing performance degradation across the system.

    provider

  3. investigating

    The website is down.

    provider

  4. identified

    We are experiencing elevated error rates across all Substack applications including publication websites, Substack.com, and the Substack apps. We have identified the issue and we are working toward recovery.

    provider

  5. identified

    We are beginning to see recovery across Substack and error rates are returning the normal levels.

    provider

  6. identified

    We are continuing to see recovery. Substack publications, the publisher dashboard, and other functionality are fully recovered. We continue to work on increased error rates across Substack.com, the Substack app, and the post editor.

    provider

  7. monitoring

    We are seeing full recovery across Substack and our team is now monitoring.

    provider

  8. resolved

    This incident has been resolved.

    provider

Reports count in aggregate; nothing about you is shown.

Corrections

None so far.

Something wrong on this page? Report an error or send us a note. Every fix is listed here.

Questions about DWN-07367fdcdb

Is Substack still down?

No, this incident was resolved 2025-04-29 19:16 UTC. For Substack's live state, see https://down.guide/substack.

How long did it last?

1h 2m, from 2025-04-29 18:15 UTC to 2025-04-29 19:16 UTC, by the times Substack posted.

What was affected?

Substack named Substack publications, Writer dashboards, Email delivery, Subscription invoice processing and 3 more.

What caused it?

Substack hasn't published a root cause. If it does, it shows here.

Where does this come from?

Substack's official status page, https://substack.statuspage.io, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.