# Increased error rates

- Provider: [Substack](https://down.guide/substack)
- Level: confirmed
- Impact: Partial outage
- lasted 1h 2m
- started 2025-04-29 18:15 UTC
- Substack publications, Writer dashboards, Email delivery +4
- id: DWN-07367fdcdb
- Official page: https://stspg.io/d33x8f6hwgym

## Updates from Substack
### 2025-04-29 17:03 UTC: investigating
We are currently investigating this issue.

### 2025-04-29 17:49 UTC: investigating
This issue is causing performance degradation across the system.

### 2025-04-29 17:52 UTC: investigating
The website is down.

### 2025-04-29 18:03 UTC: identified
We are experiencing elevated error rates across all Substack applications including publication websites, Substack.com, and the Substack apps. We have identified the issue and we are working toward recovery.

### 2025-04-29 18:11 UTC: identified
We are beginning to see recovery across Substack and error rates are returning the normal levels.

### 2025-04-29 18:15 UTC: identified
We are continuing to see recovery. Substack publications, the publisher dashboard, and other functionality are fully recovered. We continue to work on increased error rates across Substack.com, the Substack app, and the post editor.

### 2025-04-29 18:41 UTC: monitoring
We are seeing full recovery across Substack and our team is now monitoring.

### 2025-04-29 19:16 UTC: resolved
This incident has been resolved.

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