# Email analytics backup

- Provider: [Substack](https://down.guide/substack)
- Level: confirmed
- Impact: Degraded
- lasted 1d 11h
- started 2025-04-30 13:31 UTC
- Writer dashboards
- id: DWN-1a1bd3efaf
- Official page: https://stspg.io/wcdgvvgh9whc

## Updates from Substack
### 2025-04-30 13:31 UTC: investigating
We are experiencing a delay in reader activity statistics relating to email deliveries/opens. Emails continue to send as normal, though their stats are currently delayed.

### 2025-04-30 14:21 UTC: identified
We have identified the issue related to delayed statistics for email deliveries and opens. We are currently processing enqueued events and working toward full recovery.

### 2025-05-01 04:15 UTC: identified
Our engineers are backfilling missing data from the impacted time period. We'll continue to update the incident as that process completes.

### 2025-05-01 23:47 UTC: identified
At this time, email delivery statistics are accurate, but we're still in the process of backfilling email open statistics between Tuesday and Wednesday afternoon.

### 2025-05-02 01:21 UTC: resolved
All email analytics should be up to date.

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