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Substack

Substack increased latency and error rate

Major outage Lasted 1h 29m · started · Substack's page

Level
confirmed
Worst impact
Major outage
Components
Substack publications, Writer dashboards, Substack.com
Down Index
49of 100

What to do

  • Check whether you use Substack Substack publications, Writer dashboards, Substack.com. Check your stack

    Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.
  • Confirm your retries, queues and scheduled jobs caught up after the 1h 29m it lasted.

    Anything that failed between 2024-08-23 17:36 UTC and 2024-08-23 19:06 UTC may need a replay.
  • Subscribe to Substack's feed to hear about the next one first. RSS feed

    https://down.guide/feed?provider=substack works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Substack 7

  1. investigating

    We are investigating reports of increased errors and Latency from all Substack services.

    provider

  2. investigating

    We have identified the cause of the issue and are working toward resolution. At this time Substack is experiencing degraded performance across the web and Substack app. We are working to resolve as soon as possible.

    provider

  3. identified

    We are continuing to work toward resolution. At this time Substack is experiencing degraded performance across the web and Substack app. We are working to resolve as soon as possible.

    provider

  4. identified

    We are continuing to work toward resolution and anticipate recovery starting shortly. At this time Substack is experiencing degraded performance across the web and Substack app. We are working to resolve as soon as possible.

    provider

  5. identified

    We are beginning to see recovery across Substack. We are continuing to work toward full resolution.

    provider

  6. monitoring

    Substack is operating normally. We are continuing to monitor.

    provider

  7. resolved

    This incident has been resolved and Substack is operating normally.

    provider

Reports count in aggregate; nothing about you is shown.

Corrections

None so far.

Something wrong on this page? Report an error or send us a note. Every fix is listed here.

Questions about DWN-b540f7459f

Is Substack still down?

No, this incident was resolved 2024-08-23 19:06 UTC. For Substack's live state, see https://down.guide/substack.

How long did it last?

1h 29m, from 2024-08-23 17:36 UTC to 2024-08-23 19:06 UTC, by the times Substack posted.

What was affected?

Substack named Substack publications, Writer dashboards, Substack.com.

What caused it?

Substack hasn't published a root cause. If it does, it shows here.

Where does this come from?

Substack's official status page, https://substack.statuspage.io, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.