# Substack increased latency and error rate

- Provider: [Substack](https://down.guide/substack)
- Level: confirmed
- Impact: Major outage
- lasted 1h 29m
- started 2024-08-23 17:36 UTC
- Substack publications, Writer dashboards, Substack.com
- id: DWN-b540f7459f
- Official page: https://stspg.io/2z3dm3fs6x7d

## Updates from Substack
### 2024-08-23 17:36 UTC: investigating
We are investigating reports of increased errors and Latency from all Substack services.

### 2024-08-23 17:50 UTC: investigating
We have identified the cause of the issue and are working toward resolution. At this time Substack is experiencing degraded performance across the web and Substack app. We are working to resolve as soon as possible.

### 2024-08-23 18:05 UTC: identified
We are continuing to work toward resolution. At this time Substack is experiencing degraded performance across the web and Substack app. We are working to resolve as soon as possible.

### 2024-08-23 18:29 UTC: identified
We are continuing to work toward resolution and anticipate recovery starting shortly. At this time Substack is experiencing degraded performance across the web and Substack app. We are working to resolve as soon as possible.

### 2024-08-23 18:35 UTC: identified
We are beginning to see recovery across Substack. We are continuing to work toward full resolution.

### 2024-08-23 18:37 UTC: monitoring
Substack is operating normally. We are continuing to monitor.

### 2024-08-23 19:06 UTC: resolved
This incident has been resolved and Substack is operating normally.

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