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Substack

Issue managing Stripe subscriptions

Degraded Lasted 34m · started · Substack's page

Level
confirmed
Worst impact
Degraded
Components
Substack publications, Writer dashboards, Subscription invoice processing, Substack.com, Custom domains
Down Index
30of 100

What to do

  • Check whether you use Substack Substack publications, Writer dashboards, Subscription invoice processing, Substack.com and 1 more. Check your stack

    Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.
  • Confirm your retries, queues and scheduled jobs caught up after the 34m it lasted.

    Anything that failed between 2024-10-10 19:40 UTC and 2024-10-10 20:14 UTC may need a replay.
  • Subscribe to Substack's feed to hear about the next one first. RSS feed

    https://down.guide/feed?provider=substack works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Substack 2

  1. identified

    We are currently investigating an issue related to managing subscriptions.

    provider

  2. resolved

    This incident has been resolved.

    provider

Reports count in aggregate; nothing about you is shown.

Corrections

None so far.

Something wrong on this page? Report an error or send us a note. Every fix is listed here.

Questions about DWN-cb326de102

Is Substack still down?

No, this incident was resolved 2024-10-10 20:14 UTC. For Substack's live state, see https://down.guide/substack.

How long did it last?

34m, from 2024-10-10 19:40 UTC to 2024-10-10 20:14 UTC, by the times Substack posted.

What was affected?

Substack named Substack publications, Writer dashboards, Subscription invoice processing, Substack.com and 1 more.

What caused it?

Substack hasn't published a root cause. If it does, it shows here.

Where does this come from?

Substack's official status page, https://substack.statuspage.io, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.