# Problem with Billing and Account Management in North America 1 (US1), North America 2 (US2), Europe 1 (EU), Europe 2 (DE), Australia (AU), Japan (JP), Canada (CA), Korea (KR), America Federal (FED), Zurich (CH)

- Provider: [Sumo Logic](https://down.guide/sumo-logic)
- Level: confirmed
- Impact: Partial outage
- lasted 50m
- started 2026-05-08 10:50 UTC
- Billing and Account Management, Billing and Account Management, Billing and Account Management +7
- apac, au, ca, eu
- id: DWN-1ba690fe87
- Official page: https://stspg.io/vl1tjql2gt9w

## Updates from Sumo Logic
### 2026-05-08 10:50 UTC: identified
We have identified a technical issue affecting Billing and Account Management. Currently, Parent organisations are unable to manage Child organisations if a Mumbai (IN) region is included within the list.
Our engineering team is actively developing a fix. We apologise for the inconvenience and will provide updates as they become available.

### 2026-05-08 11:37 UTC: identified
We are continuing to work on a fix for this issue.

### 2026-05-08 11:39 UTC: resolved
We are no longer seeing issues with Billing and Account Management and normal operation has been restored at this time.

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