# Problem with Billing and Account Management in North America 1 (US1), North America 2 (US2), Europe 1 (EU), Europe 2 (DE)

- Provider: [Sumo Logic](https://down.guide/sumo-logic)
- Level: confirmed
- Impact: Degraded
- lasted 1h 54m
- started 2026-10-16 12:44 UTC
- Billing and Account Management, Billing and Account Management, Billing and Account Management +1
- eu, us
- id: DWN-40d9ccc283
- Official page: https://stspg.io/yh6y8dkwf3s7

## Updates from Sumo Logic
### 2026-10-16 12:44 UTC: investigating
We are currently investigating reports of problems with Billing and Account Management. We will provide more information soon.

### 2026-10-16 14:04 UTC: identified
We have identified the source of the issue affecting Billing and Account Management. We are working on a fix for the problem.

### 2026-10-16 14:37 UTC: resolved
We are no longer seeing issues with Billing and Account Management and normal operation has been restored at this time.

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