# API services unavailable as a downstream effect of the large AWS outage

- Provider: [Superhuman](https://down.guide/superhuman)
- Level: confirmed
- Impact: Partial outage
- lasted 8h 50m
- started 2025-10-20 19:11 UTC
- Superhuman
- id: DWN-26fd2caa47
- Official page: https://stspg.io/97fhfty0j284

## Updates from Superhuman
### 2025-10-20 19:11 UTC: investigating
We are seeing errors across our APIs that service our client experience. We're currently investigating root cause.

### 2025-10-20 19:14 UTC: investigating
We are continuing to investigate this issue.

### 2025-10-20 19:28 UTC: investigating
We are experiencing downstream effects of a larger third party service provider outage. We are looking at alternatives/workarounds to resolve the issue and get our services back online

### 2025-10-20 20:08 UTC: investigating
- We have created workarounds to get our application back online with our core features like email, reminders and calendar available.
- Some features are still unavailable as a result of the third party service provider outage. We are actively working to get all our services and features back online

### 2025-10-20 21:05 UTC: investigating
- We are still looking at solutions to get all our features online for our customers.
- Our backend systems are still suffering the impact of the large AWS outage.

### 2025-10-21 00:25 UTC: investigating
Superhuman’s core features are working normally. However, due to downstream impacts from the ongoing AWS outage, some features may show erratic or inconsistent behavior. We are monitoring the situation and will update as AWS restores full stability.

### 2025-10-21 01:28 UTC: monitoring
Superhuman’s core features are working normally. Other features are in the process of recovering. We are monitoring the situation and will update as AWS restores full stability.

### 2025-10-21 04:01 UTC: resolved
We've confirmed that all functionality is operating as expected.

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