- Level
- confirmed
- Worst impact
- Partial outage
- Components
- Superhuman, Email sending
- Down Index
- 43of 100
What to do
Check whether you use Superhuman Superhuman, Email sending. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 16h 43m it lasted.
Anything that failed between 2026-11-02 19:47 UTC and 2026-11-03 12:30 UTC may need a replay.Subscribe to Superhuman's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=superhuman works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Root cause
We are having a degradation on the processing capacity due to high DB pressure
Category: Capacity
Read the postmortemUpdates from Superhuman 5
- identified
We are having a degradation on the processing capacity due to high DB pressure
provider
- identified
Mail is slower than usual. Sending is delayed, and some messages fail to send. Attachment uploads are slow. Notifications and Auto Labels can be delayed. We stopped the change that caused the extra load. A change that lowers the remaining load is merged and waiting to deploy. Sync that already started is still running, so the slowdown continues.
provider
- monitoring
The change that lowers the load is in production. Sending is still delayed. Notifications and Auto Labels can still be late. Mail stays slow while the backlog clears.
provider
- monitoring
The system is still recovering. New mail can arrive a few minutes late for Gmail accounts. Notifications and Auto Labels for that mail can be late too. Outlook accounts are up to date. We are watching the system until it fully recovers.
provider
- resolved
This incident is resolved. Mail delivery, sending, notifications, and Auto Labels are working normally for Gmail and Outlook accounts. Mail that arrived during the incident was delivered late, and we found no lost mail. We're sorry for the disruption. Thank you for your patience.
provider
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Corrections
None so far.
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Questions about DWN-49f7f4e535
Is Superhuman still down?
No, this incident was resolved 2026-11-03 12:30 UTC. For Superhuman's live state, see https://down.guide/superhuman.
How long did it last?
16h 43m, from 2026-11-02 19:47 UTC to 2026-11-03 12:30 UTC, by the times Superhuman posted.
What was affected?
Superhuman named Superhuman, Email sending.
What caused it?
Capacity. Superhuman wrote: "We are having a degradation on the processing capacity due to high DB pressure" The postmortem: https://stspg.io/14vg2d46dlkt
Where does this come from?
Superhuman's official status page, https://status.superhuman.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.