# Feature outage for custom Auto Labels and Auto Summaries

- Provider: [Superhuman](https://down.guide/superhuman)
- Level: confirmed
- Impact: Degraded
- lasted 2h 47m
- started 2026-02-19 21:26 UTC
- Superhuman
- id: DWN-7dc573927c
- Official page: https://stspg.io/6z9b6dyd1y1h

## Updates from Superhuman
### 2026-02-19 21:26 UTC: investigating
We are currently investigating an issue affecting the Auto Labels and Auto Summaries feature, resulting in an elevated rate of request failures. The root cause has been identified as a problem with specific models served by OpenAI. 
We are actively working with OpenAI to resolve the issue and will continue to monitor the situation closely. We will provide updates as soon as we have more information or when the issue is resolved.
Thank you for your patience and understanding.

### 2026-02-20 00:03 UTC: monitoring
OpenAI have determined the root cause and we are seeing our error rates return to normal.

### 2026-02-20 00:12 UTC: resolved
This incident has been resolved.

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