# Delays in Ask AI email indexing

- Provider: [Superhuman](https://down.guide/superhuman)
- Level: confirmed
- Impact: Degraded
- lasted 6h 5m
- started 2024-12-03 14:29 UTC
- Superhuman
- id: DWN-8cc8674970
- Official page: https://stspg.io/r69r68t7kpnl

## Updates from Superhuman
### 2024-12-03 14:29 UTC: investigating
Ask AI: Email indexing temporarily delayed. Ask AI itself remains functional, but newly received emails may experience delayed indexing. We're monitoring the situation and will update as indexing resumes.

### 2024-12-03 14:40 UTC: investigating
We have identified the root cause of the issue causing delays in email indexing for Ask AI. Our team is actively working on a fix to restore normal indexing functionality.

### 2024-12-03 17:57 UTC: monitoring
We have implemented a fix for the email indexing delay. While some lag in indexing persists, it is progressively improving. Our team is actively monitoring the situation to ensure indexing resumes at normal speed.

### 2024-12-03 20:34 UTC: resolved
The issue causing email indexing delays has been addressed, and the system is now operational. We are continuing to ensure all emails affected during the delay are fully ingested.

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