# Slow response times for Ask AI and delay in indexing new messages

- Provider: [Superhuman](https://down.guide/superhuman)
- Level: confirmed
- Impact: Partial outage
- lasted 1d 10h
- started 2025-04-25 17:17 UTC
- Superhuman
- id: DWN-a82d944211
- Official page: https://stspg.io/yn87vrz9bc2q

## Updates from Superhuman
### 2025-04-25 17:17 UTC: investigating
We are currently investigating this issue.

### 2025-04-25 18:52 UTC: investigating
We're continuing to investigate the root cause of slow queries.

### 2025-04-26 01:51 UTC: investigating
We continue to investigate the issue. AskAI queries are still slower than expected, and may not reflect all data from today.
We will be working on upgrading the underlying hardware over the weekend.

### 2025-04-26 17:03 UTC: monitoring
Our service provider has added additional resources to the cluster, and the indexing backlog and performance should be largely back to normal.

### 2025-04-27 04:00 UTC: resolved
This incident has been resolved.

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