# Network Issues

- Provider: [Superhuman](https://down.guide/superhuman)
- Level: confirmed
- Impact: Major outage
- lasted 1h 29m
- started 2021-11-16 18:03 UTC
- Superhuman, Email sending
- id: DWN-d95bda97df
- Official page: https://stspg.io/mcftb147gykn

## Updates from Superhuman
### 2021-11-16 17:54 UTC: investigating
We are currently investigating this issue.

### 2021-11-16 17:58 UTC: investigating
We are continuing to investigate this issue.

### 2021-11-16 18:03 UTC: investigating
Issues with our service provider appear to be clearing up.
We are continuing to monitor the issue.

### 2021-11-16 18:25 UTC: investigating
Beginning at approx 9:46 am PST, an issue with one of our service providers caused an outage in multiple Superhuman features. 
During this outage: 
- some users were unable to load mail.superhuman.com.
- all users were unable to send new emails.
- most users were able to read and receive new emails.
This issue began to clear up at 10:08 am PST.
Between 10:08 am PST and ~10:22 am PST, users were able to read, send, schedule, and receive new emails, with some delays.
As of ~10:22 am PST, Superhuman users are able to read, send, schedule, and receive new emails as usual. 
More information about the underlying outage is available here https://status.cloud.google.com/incidents/6PM5mNd43NbMqjCZ5REh. 
We are continuing to monitor the issue.

### 2021-11-16 18:34 UTC: monitoring
A fix has been implemented and we are monitoring the results.

### 2021-11-16 18:48 UTC: monitoring
We are continuing to monitor for any further issues.

### 2021-11-16 19:31 UTC: resolved
This incident has been resolved.

---
down.guide reads providers' official status pages every minute and adds its own evidence, always labeled. Free, no account. Agents: MCP at https://down.guide/mcp, REST at https://down.guide/api/v1, feeds at https://down.guide/feed. Built by Sazabi (https://sazabi.com/?utm_source=down-guide&utm_medium=markdown).