# Some Outlook accounts cannot archive nor delete certain messages

- Provider: [Superhuman](https://down.guide/superhuman)
- Level: confirmed
- Impact: Degraded
- lasted 2h 24m
- started 2026-07-24 21:06 UTC
- Superhuman
- id: DWN-daa8641086
- Official page: https://stspg.io/pmpdrcwcrw0v

## Updates from Superhuman
### 2026-07-24 21:06 UTC: investigating
We're aware that a small number of customers on Outlook accounts have individual messages in their inbox that can't be marked done, archived, deleted, or moved to junk, the action returns a "failed" error and the message stays put. 
We're actively investigating and will continue to post updates here as we learn more.

### 2026-07-24 23:29 UTC: resolved
After a significant investigation, we've confirmed this was not a widespread outage. A small number of Microsoft/Outlook customers had individual messages that couldn't be marked done, archived, deleted, or moved to junk. This happened when a specific message had already been moved or removed on the mail provider's side, leaving an out-of-date copy in Superhuman that the affected action couldn't act on. It was limited to those specific messages rather than triage as a whole.
Our metrics confirm mail syncing and triage were operating normally throughout, with only a small number of customers affected. We're following up directly with those customers, and we're tracking a longer-term improvement so these stale messages resolve on their own.
Thanks for your patience.

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