# TURF and Empirical Bayes not working on MaxDiff surveys

- Provider: [SurveyMonkey](https://down.guide/surveymonkey)
- Level: confirmed
- Impact: Partial outage
- lasted 6h 4m
- started 2026-04-24 08:40 UTC
- SurveyMonkey
- id: DWN-05700b1b7d
- Official page: https://stspg.io/v84fdpzw79yb

## Updates from SurveyMonkey
### 2026-04-24 08:40 UTC: investigating
We are currently investigating this issue.

### 2026-04-24 14:45 UTC: resolved
This incident has been resolved.

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