# EU Customers unable to access Help Center and Chat Support

- Provider: [SurveyMonkey](https://down.guide/surveymonkey)
- Level: confirmed
- Impact: Degraded
- lasted 43m
- started 2026-04-23 15:34 UTC
- SurveyMonkey
- eu
- id: DWN-08a62d2644
- Official page: https://stspg.io/g6dz7pn5z9g4

## Updates from SurveyMonkey
### 2026-04-23 15:34 UTC: investigating
We are currently investigating this issue.

### 2026-04-23 16:16 UTC: resolved
This incident has been resolved.

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