# SurveyMonkey Rewards - Unable to cash out rewards for Amazon gift cards

- Provider: [SurveyMonkey](https://down.guide/surveymonkey)
- Level: confirmed
- Impact: Degraded
- lasted 2d 7h
- started 2026-02-26 10:18 UTC
- SurveyMonkey
- id: DWN-2bf9c69cf1
- Official page: https://stspg.io/rw2wxx2yht72

## Updates from SurveyMonkey
### 2026-02-26 10:18 UTC: identified
The SurveyMonkey Rewards Amazon gift card cash out option is not working. We have identified the cause of this issue and we are working on implementing a fix. The Prizeout cash out option is still available and Amazon gift cards are available on Prizeout's platform.

### 2026-02-28 17:24 UTC: resolved
This incident has been resolved.

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