# Custom data / respondent metadata missing from Individual Response Table and XLS exports

- Provider: [SurveyMonkey](https://down.guide/surveymonkey)
- Level: confirmed
- Impact: Degraded
- lasted 2h 52m
- started 2026-10-02 20:20 UTC
- SurveyMonkey
- id: DWN-511d0954ac
- Official page: https://stspg.io/qrjdls4sgq19

## Updates from SurveyMonkey
### 2026-10-02 17:27 UTC: investigating
We are currently investigating an issue causing respondent metadata (custom data) to be hidden in the individual response table and XLS exports.

### 2026-10-02 20:20 UTC: identified
The issue has been identified and a fix is being investigated.

### 2026-10-02 20:40 UTC: monitoring
A fix has been implemented and we are monitoring the results.

### 2026-10-02 23:12 UTC: resolved
The issue has been resolved for responses collected since putting the fix in place.

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