# Respondents cannot progress past a matrix question where 'Number of rows respondents must answer:' is set to 'All'

- Provider: [SurveyMonkey](https://down.guide/surveymonkey)
- Level: confirmed
- Impact: Partial outage
- lasted 40m
- started 2026-01-12 23:47 UTC
- SurveyMonkey
- id: DWN-a4ba29d8b5
- Official page: https://stspg.io/gm23bc9sp5rk

## Updates from SurveyMonkey
### 2026-01-12 23:47 UTC: investigating
On some surveys, respondents cannot progress past a matrix question where 'Number of rows respondents must answer:' is set to 'All'. We're investigating this issue.

### 2026-01-13 00:19 UTC: monitoring
A fix has been implemented and we are monitoring the results.

### 2026-01-13 00:27 UTC: resolved
This incident has been resolved.

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