# Audience preview tool inaccessible for logged out customers.

- Provider: [SurveyMonkey](https://down.guide/surveymonkey)
- Level: confirmed
- Impact: Degraded
- lasted 5h 14m
- started 2026-04-21 15:27 UTC
- SurveyMonkey
- id: DWN-ce0a879ba4
- Official page: https://stspg.io/0nmxbs3fm9nb

## Updates from SurveyMonkey
### 2026-04-21 15:27 UTC: identified
We are aware of an issue with the Audience preview tool showing an error when attempting to access. This issue is only impacting logged out customers. If you login, the tool should work as normal. We are currently working on a solution for this issue.

### 2026-04-21 20:41 UTC: resolved
This incident has been resolved.

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