# 503 Service Temporarily Unavailable error when accessing Contacts

- Provider: [SurveyMonkey](https://down.guide/surveymonkey)
- Level: confirmed
- Impact: Partial outage
- lasted 2h 19m
- started 2025-11-18 11:54 UTC
- SurveyMonkey
- id: DWN-d21098e70a
- Official page: https://stspg.io/kqlhmr5dl9k0

## Updates from SurveyMonkey
### 2025-11-18 11:54 UTC: investigating
We are currently investigating an issue with accessing Contacts

### 2025-11-18 12:23 UTC: identified
The issue has been identified and a fix is being implemented.

### 2025-11-18 14:13 UTC: resolved
This incident has been resolved.

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