# Customers are unable to contact support through our Help Center chatbot

- Provider: [SurveyMonkey](https://down.guide/surveymonkey)
- Level: confirmed
- Impact: Partial outage
- lasted 59m
- started 2026-07-14 19:07 UTC
- SurveyMonkey
- id: DWN-e479ebb688
- Official page: https://stspg.io/y87jglbj3vkv

## Updates from SurveyMonkey
### 2026-07-14 19:07 UTC: investigating
This issue is preventing customers from reaching a live agent or submitting an email support case through it. Users will see "There was an issues connecting to support. Please try again later" or "There was a technical issue connecting you to our support team. Please try again later". We're aware and looking into it.

### 2026-07-14 19:58 UTC: identified
The issue has been identified and a fix is being implemented.

### 2026-07-14 20:00 UTC: monitoring
A fix has been implemented and we are monitoring the results.

### 2026-07-14 20:06 UTC: resolved
This incident has been resolved.

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