# Matrix rating questions missing selection boxes

- Provider: [SurveyMonkey](https://down.guide/surveymonkey)
- Level: confirmed
- Impact: Degraded
- lasted 2h 47m
- started 2025-11-04 20:13 UTC
- SurveyMonkey
- id: DWN-e8430a8f67
- Official page: https://stspg.io/3lsnxlh44t9v

## Updates from SurveyMonkey
### 2025-11-04 20:13 UTC: investigating
We've identified an issue impacting specific surveys with matrix questions, where the selection boxes are not visible to respondents. An available workaround is to create a copy of the impacted survey.

### 2025-11-04 22:19 UTC: identified
The issue has been identified and a fix is being implemented.

### 2025-11-04 22:58 UTC: monitoring
A fix has been implemented and we are monitoring the results.

### 2025-11-04 23:00 UTC: resolved
This incident has been resolved.

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