# Errors showing on Analyze charts

- Provider: [SurveyMonkey](https://down.guide/surveymonkey)
- Level: confirmed
- Impact: Partial outage
- lasted 3h 20m
- started 2026-04-13 15:24 UTC
- SurveyMonkey
- id: DWN-ecffb05ee8
- Official page: https://stspg.io/nlvd2l3t1rfr

## Updates from SurveyMonkey
### 2026-04-13 15:24 UTC: identified
We are aware of an issue that's causing errors to show on the Analyze page. We've isolated the problem and our teams are working to resolve the issue as quickly as possible.

### 2026-04-13 15:51 UTC: identified
A workaround has been applied. An Analyze update as been temporarily disabled. Now charts are loading using the older version without errors showing.

### 2026-04-13 17:00 UTC: monitoring
A fix has been implemented and we are monitoring the results.

### 2026-04-13 18:44 UTC: resolved
This incident has been resolved.

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