# Low survey completion rate for RewardsApp Surveys with Advanced-Logic

- Provider: [SurveyMonkey](https://down.guide/surveymonkey)
- Level: confirmed
- Impact: Partial outage
- lasted 2h 57m
- started 2026-04-15 14:23 UTC
- SurveyMonkey
- id: DWN-fe946b4d57
- Official page: https://stspg.io/g7myrfg8y8lm

## Updates from SurveyMonkey
### 2026-04-15 14:23 UTC: investigating
We are currently investigating an issue where RewardApp surveys with advanced logic may prevent respondents from starting the survey, resulting in lower completion rates. 
Our team is actively working to identify the root cause and will provide updates as more information becomes available.

### 2026-04-15 15:47 UTC: identified
The cause has been identified and a fix is being implemented.

### 2026-04-15 17:20 UTC: resolved
This issue has been resolved!

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