# SurveyMonkey incident history

- **SurveyMonkey**: [Errors occurring across the site](https://down.guide/surveymonkey/DWN-d9d1e4699b) (Major outage; lasted 25m; started 2026-10-28 17:14 UTC; SurveyMonkey)
- **SurveyMonkey**: [Login and signup issues](https://down.guide/surveymonkey/DWN-625e005527) (Degraded; lasted 0m; started 2026-10-14 05:15 UTC)
- **SurveyMonkey**: [500 error on Transaction History for Team Admins](https://down.guide/surveymonkey/DWN-1965b8aee0) (Degraded; lasted 1h 40m; started 2026-10-06 21:04 UTC; SurveyMonkey)
- **SurveyMonkey**: [Custom data / respondent metadata missing from Individual Response Table and XLS exports](https://down.guide/surveymonkey/DWN-511d0954ac) (Degraded; lasted 2h 52m; started 2026-10-02 20:20 UTC; SurveyMonkey)
- **SurveyMonkey**: [Audience Preview Page is not responding](https://down.guide/surveymonkey/DWN-4a18c4a7c4) (Partial outage; lasted 3h 16m; started 2026-09-24 12:16 UTC; SurveyMonkey)
- **SurveyMonkey**: [Adding contacts on the contacts page didn't work](https://down.guide/surveymonkey/DWN-ad93299ef7) (Degraded; lasted 0m; started 2026-09-11 05:00 UTC)
- **SurveyMonkey**: [Possible service degradation due to AWS outage](https://down.guide/surveymonkey/DWN-72a329f284) (Degraded; lasted 1h; started 2026-09-03 22:37 UTC; SurveyMonkey)
- **SurveyMonkey**: [Problem with AI features](https://down.guide/surveymonkey/DWN-33d587af0c) (Degraded; lasted 1h 57m; started 2026-08-31 12:04 UTC; SurveyMonkey)
- **SurveyMonkey**: [Customers who have surveys shared with them may run into errors accessing the quick create chat feature](https://down.guide/surveymonkey/DWN-cdf13d19eb) (Degraded; lasted 1h 16m; started 2026-08-28 16:12 UTC; SurveyMonkey)
- **SurveyMonkey**: [SME rewards users not getting bounty in some cases](https://down.guide/surveymonkey/DWN-99f83ab5a8) (Degraded; lasted 1h 29m; started 2026-08-21 11:57 UTC; SurveyMonkey)
- **SurveyMonkey**: [Blank page for Multi-Survey Analysis](https://down.guide/surveymonkey/DWN-e049a0475b) (Partial outage; lasted 14m; started 2026-08-19 17:23 UTC; SurveyMonkey)
- **SurveyMonkey**: [New responses delayed or not showing on Analyze page](https://down.guide/surveymonkey/DWN-b88a73583f) (Degraded; lasted 13h 4m; started 2026-08-18 12:13 UTC; SurveyMonkey)
- **SurveyMonkey**: [Excel/CSV Exports are failing](https://down.guide/surveymonkey/DWN-fe2be3f87b) (Partial outage; lasted 21m; started 2026-08-18 00:42 UTC; SurveyMonkey)
- **SurveyMonkey**: [Responses to slider question type are intermittently not recorded when survey is taken on mobile](https://down.guide/surveymonkey/DWN-5c1a33dbdb) (Degraded; lasted 7h 5m; started 2026-08-12 16:40 UTC; SurveyMonkey)
- **SurveyMonkey**: [Invoice Creation Error](https://down.guide/surveymonkey/DWN-033c0d4977) (Degraded; lasted 2h 22m; started 2026-08-11 14:36 UTC; SurveyMonkey)
- **SurveyMonkey**: [Issue with Shared Data pages](https://down.guide/surveymonkey/DWN-9f3ae924af) (Degraded; lasted 0m; started 2026-07-30 13:00 UTC)
- **SurveyMonkey**: [Unable to load question summaries or shared data pages.](https://down.guide/surveymonkey/DWN-938fb6faa1) (Degraded; lasted 1m; started 2026-07-20 17:48 UTC; SurveyMonkey)
- **SurveyMonkey**: [Customers are unable to contact support through our Help Center chatbot](https://down.guide/surveymonkey/DWN-e479ebb688) (Partial outage; lasted 59m; started 2026-07-14 19:07 UTC; SurveyMonkey)
- **SurveyMonkey**: [SurveyMonkey 'Home' page unavailable for US/CA customers](https://down.guide/surveymonkey/DWN-79b56f6ff7) (Degraded; lasted 1h 31m; started 2026-07-06 12:33 UTC; SurveyMonkey; us)
- **SurveyMonkey**: [Issue Impacting Exporting for Canadian SurveyMonkey Accounts](https://down.guide/surveymonkey/DWN-5375650a9f) (Degraded; lasted 0m; started 2026-07-01 01:06 UTC)
- **SurveyMonkey**: [\[MRx\] Analyze page is not showing Major US regional data within responses collected](https://down.guide/surveymonkey/DWN-34535af498) (Degraded; lasted 2d 2h; started 2026-06-25 10:22 UTC; SurveyMonkey; us)
- **SurveyMonkey**: [Issue with Log In page](https://down.guide/surveymonkey/DWN-2c89e22f15) (Partial outage; lasted 46m; started 2026-06-23 20:08 UTC; SurveyMonkey)
- **SurveyMonkey**: [Degraded performance across the site](https://down.guide/surveymonkey/DWN-4260416fa6) (Degraded; lasted 32m; started 2026-06-11 23:09 UTC; SurveyMonkey)
- **SurveyMonkey**: [Google Sheets Add-on is Inaccessible](https://down.guide/surveymonkey/DWN-c24742038f) (Degraded; lasted 1h 49m; started 2026-06-10 15:26 UTC)
- **SurveyMonkey**: [Delays In Response Submission into Surveys](https://down.guide/surveymonkey/DWN-e275b839a3) (Degraded; lasted 4h 57m; started 2026-06-08 18:57 UTC; SurveyMonkey)
- **SurveyMonkey**: [Unable to search SurveyMonkey Help Center articles](https://down.guide/surveymonkey/DWN-ab6efd5a49) (Degraded; lasted 1d 11h; started 2026-06-08 18:37 UTC; SurveyMonkey)
- **SurveyMonkey**: [Display Issues with NPS Gauge in Analyze](https://down.guide/surveymonkey/DWN-a29423ecdb) (Degraded; lasted 3h 30m; started 2026-06-04 18:53 UTC; SurveyMonkey)
- **SurveyMonkey**: [SurveyMonkey Help Center is Down](https://down.guide/surveymonkey/DWN-62eff34ab5) (Partial outage; lasted 10m; started 2026-05-28 05:03 UTC; SurveyMonkey)
- **SurveyMonkey**: [Analyze Navigation Header Missing](https://down.guide/surveymonkey/DWN-7a024e6d53) (Degraded; lasted 1h 39m; started 2026-05-07 18:23 UTC; SurveyMonkey)
- **SurveyMonkey**: [Question Summaries incorrectly displaying response count](https://down.guide/surveymonkey/DWN-4df7af6f7e) (Degraded; lasted 18m; started 2026-04-27 23:00 UTC; SurveyMonkey)
- **SurveyMonkey**: [Copied surveys drafts not appearing in survey list](https://down.guide/surveymonkey/DWN-770794c210) (Degraded; lasted 5h 43m; started 2026-04-24 20:46 UTC; SurveyMonkey)
- **SurveyMonkey**: [App listing cannot be updated on SurveyMonkey](https://down.guide/surveymonkey/DWN-3cb8b6c61b) (Partial outage; lasted 2h; started 2026-04-24 12:19 UTC; SurveyMonkey)
- **SurveyMonkey**: [TURF and Empirical Bayes not working on MaxDiff surveys](https://down.guide/surveymonkey/DWN-05700b1b7d) (Partial outage; lasted 6h 4m; started 2026-04-24 08:40 UTC; SurveyMonkey)
- **SurveyMonkey**: [Delays in Email delivery (i.e. Email Invitations, Reminders, Thank You emails)](https://down.guide/surveymonkey/DWN-0c6048a794) (Degraded; lasted 41m; started 2026-04-23 15:40 UTC; SurveyMonkey)
- **SurveyMonkey**: [EU Customers unable to access Help Center and Chat Support](https://down.guide/surveymonkey/DWN-08a62d2644) (Degraded; lasted 43m; started 2026-04-23 15:34 UTC; SurveyMonkey; eu)
- **SurveyMonkey**: [Intermittent error when logging in](https://down.guide/surveymonkey/DWN-ae411f1ef6) (Partial outage; lasted 18m; started 2026-04-22 18:56 UTC; SurveyMonkey)
- **SurveyMonkey**: [Audience preview tool inaccessible for logged out customers.](https://down.guide/surveymonkey/DWN-ce0a879ba4) (Degraded; lasted 5h 14m; started 2026-04-21 15:27 UTC; SurveyMonkey)
- **SurveyMonkey**: [Low survey completion rate for RewardsApp Surveys with Advanced-Logic](https://down.guide/surveymonkey/DWN-fe946b4d57) (Partial outage; lasted 2h 57m; started 2026-04-15 14:23 UTC; SurveyMonkey)
- **SurveyMonkey**: [Errors showing on Analyze charts](https://down.guide/surveymonkey/DWN-ecffb05ee8) (Partial outage; lasted 3h 20m; started 2026-04-13 15:24 UTC; SurveyMonkey)
- **SurveyMonkey**: ["Request Headers Fields Too Large" Error on Analyze page for some customers](https://down.guide/surveymonkey/DWN-54383a14f6) (Degraded; lasted 2h 47m; started 2026-03-27 14:19 UTC; SurveyMonkey)
- **SurveyMonkey**: [SurveyMonkey showing 500 errors](https://down.guide/surveymonkey/DWN-6e57b29d46) (Degraded; lasted 1h 23m; started 2026-03-25 14:08 UTC; SurveyMonkey)
- **SurveyMonkey**: [Sentiment Analysis jobs are failing or running long](https://down.guide/surveymonkey/DWN-cecd5895a6) (Degraded; lasted 7h 5m; started 2026-03-05 19:13 UTC; SurveyMonkey)
- **SurveyMonkey**: [SurveyMonkey Rewards - Unable to cash out rewards for Amazon gift cards](https://down.guide/surveymonkey/DWN-2bf9c69cf1) (Degraded; lasted 2d 7h; started 2026-02-26 10:18 UTC; SurveyMonkey)
- **SurveyMonkey**: [Users on Canadian DC not able to complete some surveys from US DC](https://down.guide/surveymonkey/DWN-ee937d584f) (Partial outage; lasted 20m; started 2026-02-10 19:20 UTC; SurveyMonkey; us)
- **SurveyMonkey**: [Shared data pages not loading in CAN](https://down.guide/surveymonkey/DWN-270a41ce3a) (Degraded; lasted 42m; started 2026-01-20 19:56 UTC; SurveyMonkey; ca)
- **SurveyMonkey**: [Respondents cannot progress past a matrix question where 'Number of rows respondents must answer:' is set to 'All'](https://down.guide/surveymonkey/DWN-a4ba29d8b5) (Partial outage; lasted 40m; started 2026-01-12 23:47 UTC; SurveyMonkey)
- **SurveyMonkey**: [Response data not showing](https://down.guide/surveymonkey/DWN-56f3e52339) (Degraded; lasted 3h 37m; started 2026-01-09 18:30 UTC; SurveyMonkey)
- **SurveyMonkey**: [503 Service Temporarily Unavailable error when accessing Contacts](https://down.guide/surveymonkey/DWN-d21098e70a) (Partial outage; lasted 2h 19m; started 2025-11-18 11:54 UTC; SurveyMonkey)
- **SurveyMonkey**: [Analyze page not loading correctly on Windows 10 computers](https://down.guide/surveymonkey/DWN-1758114e48) (Partial outage; lasted 29m; started 2025-11-07 02:33 UTC; SurveyMonkey; au)
- **SurveyMonkey**: [Matrix rating questions missing selection boxes](https://down.guide/surveymonkey/DWN-e8430a8f67) (Degraded; lasted 2h 47m; started 2025-11-04 20:13 UTC; SurveyMonkey)

[Back to SurveyMonkey](https://down.guide/surveymonkey)

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