TaxJar: Degraded Performance

What to do

Check whether you use TaxJar TaxJar Reporting, Tax Calculations API, Tax Rates API, Transaction Push API and 1 more in us, us-east-1. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.
Confirm your retries, queues and scheduled jobs caught up after the 2h 55m it lasted.
Anything that failed between 2021-04-13 20:15 UTC and 2021-04-13 23:11 UTC may need a replay.
Subscribe to TaxJar's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=taxjar works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

investigatingApr 13, 2021, 8:15 PM UTC
We're investigating sporadic errors for some internal services.
provider
identifiedApr 13, 2021, 8:27 PM UTC
Amazon (AWS) is experiencing issues with EC2 & Elastic Load Balancing that is affecting our services. "We are working to resolve the issue resulting in increased error rates for the following EC2 APIs in the US-EAST-1 Region: RunInstances, *SecurityGroups, *NetworkInterfaces, *RouteTables, *AccountAttributes, and *NetworkAcls. These APIs will affect the ability to launch new EC2 instances and make mutating changes to Virtual Private Cloud (VPC) network configuration(s). Existing instances and networks continue to work normally. We have identified the root cause and are working towards resolution." See https://status.aws.amazon.com/ for more details.
provider
identifiedApr 13, 2021, 8:28 PM UTC
AWS is continuing to work on a fix for this issue.
provider
identifiedApr 13, 2021, 8:45 PM UTC
AWS is continuing to work on a fix for this issue.
provider
monitoringApr 13, 2021, 9:44 PM UTC
AWS has implemented a partial fix and some of the affected services beginning to see recovery. They are continuing to work on resolving the underlying root cause and expect to be fully recovered within the next hour. Our services at this time have recovered but we are continuing to monitor the situation.
provider
resolvedApr 13, 2021, 11:11 PM UTC
This incident has been resolved.
provider

Reports count in aggregate; nothing about you is shown.

None so far.

Something wrong on this page? Report an error or send us a note. Every fix is listed here.

Is TaxJar still down?

No, this incident was resolved 2021-04-13 23:11 UTC. For TaxJar's live state, see https://down.guide/taxjar.

How long did it last?

2h 55m, from 2021-04-13 20:15 UTC to 2021-04-13 23:11 UTC, by the times TaxJar posted.

What was affected?

TaxJar named TaxJar Reporting, Tax Calculations API, Tax Rates API, Transaction Push API and 1 more in us, us-east-1.

What caused it?

TaxJar hasn't published a root cause. If it does, it shows here.

Where does this come from?

TaxJar's official status page, https://status.taxjar.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.