Third party hosting provider issues

What to do

• Check whether you use TaxJar Tax Calculations API. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 1h 31m it lasted.

  Anything that failed between 2021-12-08 00:02 UTC and 2021-12-08 01:33 UTC may need a replay.

• Subscribe to TaxJar's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=taxjar works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from TaxJar 4

1. monitoringDec 8, 2021, 12:02 AM UTC

   Our 3rd party hosting provider has identified an issue that is causing elevated errors in API responses. We are continuing to monitor for additional issues.

   provider

2. monitoringDec 8, 2021, 12:19 AM UTC

   We are continuing to monitor the situation with our third party hosting provider that is causing elevated errors in API responses.. They have identified the root cause of the issue and are working towards resolution. At this time we still do not have an ETA for resolution.

   provider

3. monitoringDec 8, 2021, 12:49 AM UTC

   Our 3rd party hosting provider has applied a fix relating to increased errors in API responses. We are continuing to monitor.

   provider

4. resolvedDec 8, 2021, 1:33 AM UTC

   Since the 3rd party hosting provider has implemented the fix, we have seen significant drop in errors for API Responses. At this time our services look like they have returned to normal. We will continue to monitor for additional issues.

   provider

Corrections

None so far.

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