Third party hosting provider issues.

What to do

• Check whether you use TaxJar TaxJar Reporting, Tax Calculations API, Tax Rates API, Transaction Push API and 1 more. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 5h 12m it lasted.

  Anything that failed between 2021-12-07 16:56 UTC and 2021-12-07 22:08 UTC may need a replay.

• Subscribe to TaxJar's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=taxjar works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from TaxJar 5

1. monitoringDec 7, 2021, 4:56 PM UTC

   We are currently monitoring potential 3rd party vendor issues.

   provider

2. monitoringDec 7, 2021, 5:59 PM UTC

   Hosting vendor is experiencing major outage.

   provider

3. monitoringDec 7, 2021, 9:07 PM UTC

   We are continuing to monitor the situation with our third party hosting provider. They have identified the root cause of the issue and are working towards resolution. At this time we still do not have an ETA for resolution. We can confirm that while our API success rate has improved, users are still experiencing increased error rates.

   provider

4. monitoringDec 7, 2021, 9:33 PM UTC

   We are continuing to monitor the situation with our third party hosting provider. They have identified the root cause of the issue and are working towards resolution. At this time we still do not have an ETA for resolution. We are continuing to see improvements in application and API response.

   provider

5. resolvedDec 7, 2021, 10:08 PM UTC

   We now see significant improvements in application and API response. At this time our services look like they have returned to normal. We will continue to monitor for additional issues.

   provider

Corrections

None so far.

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