# Third party hosting provider issues.

- Provider: [TaxJar](https://down.guide/taxjar)
- Level: confirmed
- Impact: Major outage
- lasted 5h 12m
- started 2021-12-07 16:56 UTC
- TaxJar Reporting, Tax Calculations API, Tax Rates API +2
- id: DWN-f0d0b6c991
- Official page: https://stspg.io/r25bc43xc1my

## Updates from TaxJar
### 2021-12-07 16:56 UTC: monitoring
We are currently monitoring potential 3rd party vendor issues.

### 2021-12-07 17:59 UTC: monitoring
Hosting vendor is experiencing major outage.

### 2021-12-07 21:07 UTC: monitoring
We are continuing to monitor the situation with our third party hosting provider. They have identified the root cause of the issue and are working towards resolution. At this time we still do not have an ETA for resolution. 
We can confirm that while our API success rate has improved, users are still experiencing increased error rates.

### 2021-12-07 21:33 UTC: monitoring
We are continuing to monitor the situation with our third party hosting provider. They have identified the root cause of the issue and are working towards resolution. At this time we still do not have an ETA for resolution.
We are continuing to see improvements in application and API response.

### 2021-12-07 22:08 UTC: resolved
We now see significant improvements in application and API response. At this time our services look like they have returned to normal.
We will continue to monitor for additional issues.

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