# Issues affecting call audio quality

- Provider: [Telnyx](https://down.guide/telnyx)
- Level: confirmed
- Impact: Partial outage
- lasted 9h 43m
- started 2026-09-10 16:00 UTC
- Sydney, Australia, Toronto, Canada, San Jose, CA +10
- apac, au, ca, eu
- id: DWN-630c19a208
- Official page: https://status.telnyx.com/incidents/01M260SVW2WZXBEH8333TA4JK3

## Updates from Telnyx
### 2026-09-10 16:00 UTC: investigating
Our engineers are currently investigating an issue which is causing one-way/degraded audio on inbound and outbound calls.

### 2026-09-11 01:43 UTC: resolved
This issue is now resolved.

### 2026-09-11 04:04 UTC: monitoring
This issue was resolved today at 16.05 UTC and we’re now monitoring

### 2026-09-11 04:20 UTC: resolved
This issue is now resolved.

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