# Telnyx's Support AI Assistant (TAIA) - currently unavailable 

- Provider: [Telnyx](https://down.guide/telnyx)
- Level: confirmed
- Impact: Partial outage
- lasted 18m
- started 2026-09-25 15:00 UTC
- Telnyx's Support AI Assistant (TAIA)
- id: DWN-759cf0f39c
- Official page: https://status.telnyx.com/incidents/01M3CHA5SERZ7XSYJAACEGK1JX

## Root cause
> Engineers have identified the root cause and are working to restore Telnyx AI Assistants service.

[Postmortem](https://status.telnyx.com/incidents/01M3CHA5SERZ7XSYJAACEGK1JX)

## Updates from Telnyx
### 2026-09-25 15:00 UTC: investigating
Customers interacting with our AI Assistant widget through chat or email may observe error responses at this time, engineering teams are working to restore the service.

### 2026-09-25 15:04 UTC: identified
Engineers have identified the root cause and are working to restore Telnyx AI Assistants service.

### 2026-09-25 15:18 UTC: monitoring
Engineers have restored service and continue to monitor.

### 2026-09-25 15:54 UTC: resolved
Engineers have resolved the issue and no further errors are observed at this time.

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