# Calls experiencing one-way/dead air audio, call drops and missing call recordings

- Provider: [Telnyx](https://down.guide/telnyx)
- Level: confirmed
- Impact: Partial outage
- lasted 3d 6h
- started 2026-08-07 15:02 UTC
- Middle East, Europe, Canada +3
- apac, au, ca, eu
- id: DWN-89d9f7d780
- Official page: https://status.telnyx.com/incidents/01KZEBYPDFNWA0Y1YWY4D1XHSW

## Updates from Telnyx
### 2026-08-07 15:02 UTC: investigating
Our engineering team is currently investigating reports of issues affecting calls with the following symptoms:
- Dead/One way audio transmission
- Premature Call Drops
- Missing/Delayed Call Recordings
We will continue to update our status page with the latest findings.

### 2026-08-07 15:36 UTC: identified
Our engineering team has identified the root cause of this issue and applied a mitigation. Call audio, call stability, and call recordings should now be operating normally.

### 2026-08-07 15:39 UTC: monitoring
We continue to monitor following the earlier mitigation. Services remain stable and no new reports of impact have been received. A final update will follow once resolution is confirmed.

### 2026-08-10 21:19 UTC: resolved
This incident has been resolved now.

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