# Programmable Video service outage

- Provider: [Telnyx](https://down.guide/telnyx)
- Level: confirmed
- Impact: Major outage
- lasted 5h 46m
- started 2026-10-16 18:21 UTC
- id: DWN-dc634633ff
- Official page: https://status.telnyx.com/incidents/01M52Z5T4BHJBFBVGH1A1ZZRPD

## Updates from Telnyx
### 2026-10-16 18:21 UTC: identified
\[video.telnyx.com\](http://video.telnyx.com "video.telnyx.com") is currently unavailable. We have identified an issue affecting the infrastructure hosting the service and are working to restore it. Recovery requires updates to our deployment process, which are in progress.

### 2026-10-16 22:54 UTC: monitoring
We have restored DNS responses for video.telnyx.com and deployed the service to replacement infrastructure. Successful client connections and video traffic have resumed, and we are monitoring recovery. Some customers may continue to experience connection failures for a few hours while cached DNS results expire. We are also investigating an error encountered during testing when requesting a client token; full recovery has not yet been confirmed.

### 2026-10-17 00:08 UTC: resolved
This is resolved

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