# Telnyx’s Support AI Assistant (TAIA) — Service interruption

- Provider: [Telnyx](https://down.guide/telnyx)
- Level: confirmed
- Impact: Partial outage
- lasted 1m
- started 2026-11-03 15:12 UTC
- id: DWN-fcde3b0fcd
- Official page: https://status.telnyx.com/incidents/01M6GZFWEGCET3WHSR44SH6C6R

## Updates from Telnyx
### 2026-11-03 15:12 UTC: investigating
Customers interacting with Telnyx’s Support AI Assistant through the chat or email widget may have observed error responses between 14:15 and 15:00 UTC on November 3, 2026.

### 2026-11-03 15:13 UTC: resolved
Customers interacting with Telnyx’s Support AI Assistant through the chat or email widget may have observed error responses between 14:15 and 15:00 UTC on November 3, 2026. 
This issue has been resolved.

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