# Some customers in AWS eu-west-1 may experience elevated latencies

- Provider: [Temporal Cloud](https://down.guide/temporal-cloud)
- Level: confirmed
- Impact: Degraded
- lasted 0m
- started 2026-08-07 18:26 UTC
- eu-west-1
- eu, eu-west-1
- id: DWN-66a3906f8d
- Official page: https://stspg.io/wpj21r051398

## Updates from Temporal Cloud
### 2026-08-05 13:17 UTC: investigating
Customers in AWS eu-west-1 might have experienced degraded API latencies starting 07:00 UTC.

### 2026-08-05 13:24 UTC: identified
The issue has been identified and remediation work is ongoing. API latencies might remain elevated while work completes.

### 2026-08-05 16:05 UTC: identified
The remediation work is still in progress. Next update will be posted once this completes.

### 2026-08-05 17:29 UTC: identified
Remediation has improved overall latency. We continue to monitor while the remaining work completes.

### 2026-08-06 02:52 UTC: monitoring
Remediation remains in effect, and latency and error rates continue to improve. We are actively monitoring the system to ensure continued stability.

### 2026-08-07 18:26 UTC: resolved
No further errors and latencies have been observed and systems remain stable. The issue was capacity related and caused elevated database latencies. The service was scaled up and closely monitored until all latencies resolved.

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