# Some customers may have incorrectly received a "credit expiry notification"

- Provider: [Temporal Cloud](https://down.guide/temporal-cloud)
- Level: confirmed
- Impact: Degraded
- lasted 6h 29m
- started 2026-09-18 15:54 UTC
- Billing
- id: DWN-77aecc1fbc
- Official page: https://stspg.io/zfcbd1w3lvbl

## Updates from Temporal Cloud
### 2026-09-18 15:54 UTC: investigating
We are currently investigating this issue.

### 2026-09-18 16:00 UTC: identified
The issue has been identified and a fix is being implemented.

### 2026-09-18 17:21 UTC: monitoring
A fix has been implemented and we are currently working on sending out correction emails to affected customers.

### 2026-09-18 22:23 UTC: resolved
This incident has been resolved.

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