# Some customers in GCP us-east4 may experience elevated latencies

- Provider: [Temporal Cloud](https://down.guide/temporal-cloud)
- Level: confirmed
- Impact: Degraded
- lasted 2h 11m
- started 2026-07-20 17:44 UTC
- us-east4
- us, us-east4
- id: DWN-8f1bee71d4
- Official page: https://stspg.io/dn3grztgxkw0

## Updates from Temporal Cloud
### 2026-07-20 17:44 UTC: investigating
We are currently investigating this issue

### 2026-07-20 18:57 UTC: identified
We have mitigated the primary impact, and service has been restored for most affected customers. Recovery efforts continue for the remaining infrastructure, with a small number of customer namespaces still affected. Our engineering team is actively working to complete restoration and will provide another update as progress is made.

### 2026-07-20 19:03 UTC: identified
A fix has been implemented and we are continuing to monitor.

### 2026-07-20 19:04 UTC: monitoring
A fix has been implemented and we are monitoring the results.

### 2026-07-20 19:33 UTC: monitoring
The affected infrastructure has recovered. Latencies and error rates have returned to normal, and workloads have resumed.

### 2026-07-20 19:55 UTC: resolved
This incident has been resolved.

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