# Some customers may experience a loss in metrics (v0 and v1) starting 19:00 UTC

- Provider: [Temporal Cloud](https://down.guide/temporal-cloud)
- Level: confirmed
- Impact: Degraded
- lasted 3h 48m
- started 2026-07-16 22:26 UTC
- id: DWN-a2c7f2b4bd
- Official page: https://stspg.io/7rwtn1rdqz2w

## Updates from Temporal Cloud
### 2026-07-16 22:26 UTC: investigating
We are currently investigating, additional details to come shortly. Impact is limited to metrics only.

### 2026-07-16 22:42 UTC: investigating
Global metrics service has been impacted by this incident. We're working on mitigation.

### 2026-07-16 23:21 UTC: identified
We're in the process of mitigating impact and metrics are slowly being restored across some namespaces.

### 2026-07-17 00:00 UTC: identified
Mitigation is still in progress and metrics are slowly being restored across namespaces.

### 2026-07-17 00:24 UTC: monitoring
Mitigation is complete and global metrics are restored. We are currently monitoring.

### 2026-07-17 02:14 UTC: resolved
A configuration error caused a partial loss of metrics (v0 and v1) for some customers between 2026-07-16 19:00 UTC and 2026-07-17 02:12 UTC. We have updated the config and mitigated impact across impacted regions. All global metrics are now restored and the incident is resolved.

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